Help Center

How can we help?

Answers, guides and a real person on standby, whenever you need one.

Talk to our team

Frequently Asked

Pick a category to find your answer.

Why are your prices significantly lower than others?

All Titan Wellness products are priced competitively due to our highly efficient business and manufacturing model:

  1. In-House Manufacturing
    We manage the entire production process internally, from material sourcing to assembly. This eliminates multiple layers of third-party markups.
  2. Economies of Scale
    Large-volume production reduces per-unit costs, allowing us to pass those savings directly to customers.
  3. Optimized Processes
    Continuous investment in manufacturing efficiency and technology enables consistent quality at lower operational costs.
  4. Direct-to-Consumer Model
    By selling directly, we avoid distributor and retailer margins, ensuring better value for customers.

In short, our pricing reflects operational efficiency rather than reduced product quality.

How long does delivery take?

Orders ship from California to destinations across the United States and Canada. Expedited shipping options are also available at an additional cost. Estimated delivery times are displayed on each product page and may vary depending on your location and the shipping method selected.

What's your return policy?

We strive to make your shopping experience hassle-free. If you need to return an item, simply send it back within 30 days of purchase, provided it's in the original condition, undamaged, without no signs of wear and tear in its original packaging. Please note that return shipping costs apply. Please see our full return policy for more details.

What kind of warranty do you offer?

All chillers, cold plunge tubs, saunas, and red light mats include a 2-year nationwide warranty, with an optional upgrade to 5 years. See our Warranty Page for details.

Do you offer financing options?

Yes. We offer 12-Month 0% APR Financing, making cold plunge, sauna, and red light therapy more accessible. For those looking for a longer payment term, 36-month financing options are also available.

Where are you located?

 Titan Wellness is located at 7456 Orangewood Ave, Garden Grove, CA 92841.

• Logistics and distribution center
• Dedicated product showroom

You are welcome to visit us and experience our products in person.

Have a Question?

Contact form

📞 Call us: (833) 865 7900

🕘 10AM-6PM PST Mon-Fri

📝 OR - Fill out the contact form below:

We'll respond within 1-2 business days.

Talk to our team

Tell us what you need and we'll point you to the right person.

Call an expert

(833) 865-7900

Help choosing a plunge or chiller, sizing, financing and order questions.

Mon–Fri, 10am–6pm PST

Live chat

Start a live chat

Chat with the team in real time, right on this page.

Mon–Fri, 10am–6pm PST

Email us

hello@titan-wellness.com

Product questions, order updates and anything else.

Send a message

Open the contact form

Orders, returns, warranty claims and account help.

Visit our storefront

7456 Orangewood Ave, Garden Grove, CA 92841

See Titan cold plunges in person.

Mon–Fri, 10am–6pm