Refund & Return Policy

We’re confident in the quality of our products and strive to ensure every customer is satisfied. If something isn’t right, we’re here to help.

Please review the applicable return eligibility by product type below.
For all return requests, click here to start a return.

📦 General Return Terms

• You have 30 days from the date of delivery to initiate a return.
• Items must be in unused or like-new condition, free from visible damage, scratches, or wear, and include all original parts, packaging, and accessories.
• To receive a refund, the item must be returned to us first and pass inspection.
• Items that are damaged, incomplete, or returned without original packaging may be rejected or subject to a 25%–35% restocking fee.
• No restocking fee is charged if the product meets all return conditions.
• Customers are responsible for return shipping costs unless otherwise stated.
• Returns must be pre-approved by our support team. Unapproved returns will not be accepted.
  
  

❄️ Water Chillers

• The chiller must be in like-new condition, free from scratches, dents, or visible signs of use.
• Water contact is allowed, but the unit must not show signs of wear, corrosion, residue, or improper installation.
• Must be returned in the original packaging with all accessories and components included.
• Returns that do not meet these requirements may be rejected or incur a 25%–35% restocking fee.
  
  

🛁 Tubs & Plunge Baths

• Must be unused and never filled with water.
• You may sit in the tub dry to assess fit and comfort.
• Once water has been added or signs of use appear, the product is no longer eligible for return.
  
  

🔥 Saunas

• The sauna must be in like-new condition, free from scratches, dents, stains, or odors.
• Steam or heat exposure is allowed, but the unit must not show signs of wear, residue, improper setup, or internal damage.
  
  

🔧 Troubleshooting First

• Before returning any product, please submit a Service Request. Most issues can be resolved quickly and easily through remote troubleshooting, without the need to return your product.
  
  

💸 Refunds & Fees

• Return Inspection: Items must be received and inspected before a refund is approved.

• Cancellation Fee: A 7% fee applies to all shipped orders returned for a refund to cover payment processing costs.

• Shipping Costs: Original shipping costs are non-refundable, including orders shipped for free, and may be deducted from your refund.

• Restocking Fee: A 25%–35% fee may apply to used, damaged, or incomplete returns.

• Refund Processing: Approved refunds are issued to the original payment method within 3–10 business days.

🚫 Non-Returnable Items

• Accessories that show signs of water contact or wear.
• Custom orders, Open Box, Used items, or gift cards.
• Returns submitted without prior approval.
  
  

🎁 Bundle Returns

• If only part of a bundle is returned and any free promotional item is kept, its value will be deducted from your refund total.
  
  

🛑 Order Cancellation Policy

• Orders canceled before shipment incur a 5% cancellation fee (covers payment processor fees).
• Once an order is marked as Shipped/Fulfilled, it cannot be canceled. You must return the item after receiving it.
  
  

🚚 Missing or Damaged Items

• Customers must report any missing items or visible shipping damage within 72 hours of delivery.

• Claims submitted after 72 hours may not be accepted, except as required by applicable law.

  
  

📬 How to Start a Return

To initiate a return, please submit a request through our Return Portal with the following details:

• Your full name;
• Your order number;
• The product being returned;
• The reason for the return;
• Clear videos showing the product’s condition;
• Any additional information reasonably requested to evaluate return eligibility.
  

We will respond with detailed return instructions. Unapproved returns will not be accepted.

Subscription Cancellation Policy

By enrolling in a subscription, you agree to the following terms governing recurring orders, billing, and cancellations.

Subscription Service

Subscriptions provide automatic, recurring deliveries based on the schedule selected at checkout. Your payment method will be charged automatically according to your chosen delivery frequency.

Cancellation

You may cancel your subscription at any time through your customer account or by contacting customer support.

Cancellation requests must be submitted prior to the next billing date. Once a recurring order has been processed, it cannot be canceled.

Billing & Renewals

By subscribing, you authorize recurring charges to your payment method. Charges are processed automatically at the selected intervals.

Failure to cancel before the renewal date will result in the next scheduled charge.

Refunds

Subscription renewals are non-refundable once processed.

If you experience an issue with a delivered product, please contact customer support for assistance under the standard return policy.

Subscription Management

You may update your shipping information, payment method, or delivery frequency at any time through your Titan customer portal. Changes must be completed prior to the next billing cycle.

Failed Payments

If payment cannot be processed, we may attempt to reprocess the charge. Continued payment failures may result in subscription suspension or cancellation.

Policy Updates

We reserve the right to update or modify subscription terms at any time. Changes will apply to future orders.

Contact

For subscription assistance, please contact customer support.