At Titan Wellness, we recognize the importance of a smooth and reliable delivery experience. Every order is carefully inspected prior to shipment from our California-based warehouse to ensure it meets our quality standards. We ship exclusively through trusted third-party carriers to provide dependable nationwide delivery.

Shipping Methods

Orders are shipped using one of the following services, depending on product size, weight, destination, and packaging requirements:

• FedEx Ground – used for most non-freight items
• FedEx Freight – used for large, heavy, or palletized items, including acrylic tubs
• FedEx 2Day – expedited delivery option available for an additional charge
• FedEx Priority Overnight – next-business-day delivery option available for an additional charge

Expedited shipping rates vary based on item size, weight, and destination. When available, expedited shipping costs are calculated and displayed at checkout. Carrier selection is determined solely by Titan Wellness.

Delivery Method

All shipments are delivered via curbside delivery unless otherwise stated in writing.

• Deliveries are made to the curb or driveway
• Carriers will not enter the residence or business
• Assembly, setup, and removal of packaging materials are not included

Customers are responsible for moving the product from the delivery location to its final placement.

Free Shipping Policy

Free shipping is available on most Titan Cold Plunge orders within the continental United States.

Titan Wellness reserves the right to adjust shipping methods or apply additional shipping charges if required by carrier limitations, access restrictions, or delivery conditions. Customers will be notified if any additional fees apply prior to shipment.

Exclusions

Orders totaling $99 or less are not eligible for free shipping and are subject to a flat $12.99 shipping fee.

Estimated Delivery Time

FedEx Ground

Expected delivery: 2–5 business days

FedEx Freight

Expected delivery: 2–8 business days

Delivery estimates begin once the order has been placed and are based on carrier averages. Delivery dates are not guaranteed. Expedited services reflect carrier transit times only and do not guarantee delivery by a specific date or time.

Tracking & Transit Delays

Orders typically ship within 1 business day unless otherwise stated (such as pre-orders). Tracking information is provided once the order has shipped.

Transit times are controlled entirely by third-party carriers. Delays caused by shipping carriers, weather conditions, operational disruptions, holidays, or other circumstances outside of Titan Wellness’s control are not our responsibility and do not constitute grounds for order cancellation, refunds, chargebacks, or unilateral payment disputes.

Winter Weather Advisory

During winter months or severe weather conditions, deliveries may be delayed for safety reasons. Titan Wellness is not responsible for weather-related transit delays. Customers are encouraged to monitor tracking updates for the most accurate delivery status.

Failed, Refused, or Returned Deliveries

If a delivery fails due to an incorrect address, refusal of delivery, lack of availability to receive the shipment, or failure to retrieve a freight delivery appointment, the order will be returned to Titan Wellness at the customer’s expense.

Return shipping costs, re-delivery fees, storage charges, and carrier penalties will be deducted from any applicable refund.

Items Marked as Delivered

Orders marked as delivered by the carrier are considered fulfilled. Titan Wellness does not issue refunds or replacements for items confirmed as delivered.

Customers are responsible for providing a secure delivery location. Any disputes regarding delivery confirmation must be addressed directly with the shipping carrier.

Final Notice

Titan Wellness does not guarantee delivery dates. Delivery occurring after an estimated timeframe does not constitute a breach of contract, service failure, or justification for cancellation, refund, or chargeback.

Customer Support

Thank you for choosing Titan Wellness. If you have questions regarding shipping methods, delivery expectations, or your specific location, our customer support team is available to assist you with professional and timely service.