Terms Of Services

 

Last Updated: July 17, 2026

1. INTRODUCTION

This website is operated by Titan Wellness Systems Inc., doing business as Titan Wellness (“Titan Wellness,” “Titan,” “we,” “us,” or “our”).

Our principal business address is:

Titan Wellness Systems Inc.

7456 Orangewood Avenue

Garden Grove, California 92841

United States

Throughout this website, the terms “Service” and “Services” refer to the website, online store, products, information, features, communications, customer-support services, and other services made available by Titan Wellness.

These Terms of Service, Sales Terms, Return Policy, Warranty Policy, and Shipping Policy are collectively referred to as the “Terms.”

These Terms apply to all website visitors, customers, purchasers, account holders, vendors, merchants, contributors of content, and other users of the Service.

Please read these Terms carefully before accessing the website, placing an order, or using the Service. By accessing or using any part of the Service, creating an account, submitting an order, or purchasing a product, you agree to be legally bound by these Terms.

If you do not agree to these Terms, you may not access the Service or purchase products from Titan Wellness.

2. ACCEPTANCE OF TERMS

By visiting our website, using the Service, creating an account, submitting an order, or purchasing a product, you agree to be bound by these Terms and all policies incorporated into them.

During checkout, you may be required to select a checkbox stating, “I agree to the Terms and Conditions,” or substantially similar language, before completing your purchase.

By selecting the checkbox and proceeding with your order, you confirm that:

1. You had access to these Terms before completing your purchase;
2. You had a reasonable opportunity to review these Terms;
3. You understand and agree to these Terms;
4. You agree to our Return/Refund Policy, Warranty Policy, and Shipping Policy;
5. You intend your electronic action to serve as your acceptance of the purchase agreement; and
6. Your electronic acceptance has the same force and effect as a handwritten signature to the fullest extent permitted by applicable law.

Checkout completion constitutes electronic acknowledgment and acceptance of these Terms and the policies incorporated into them.

3. ELECTRONIC TRANSACTION RECORDS

Titan Wellness may create, maintain, store, and rely upon electronic records associated with each transaction, including:

1. The customer’s name and contact information;
2. Billing and shipping addresses;
3. The order number and purchase details;
4. The date and time of checkout;
5. The date and time of acceptance of these Terms;
6. The version of these Terms presented or applicable when the order was submitted;
7. Checkout, consent, and transaction logs;
8. Internet Protocol addresses;
9. Device, operating-system, browser, and session information;
10. Payment authorization and payment-processor records;
11. Fraud-prevention and identity-verification records;
12. Communications concerning the transaction;
13. Carrier, tracking, freight, signature, and delivery records;
14. Product serial numbers and inspection records;
15. Warranty and technical-support records;
16. Return, cancellation, and refund records; and
17. Chargeback, financing-dispute, and payment-dispute documentation.

These records may be stored electronically and reproduced or submitted in connection with payment disputes, chargebacks, financing disputes, regulatory compliance, collections, arbitration, litigation, warranty administration, fraud prevention, or other lawful business purposes.

Titan Wellness may preserve archived versions of these Terms to document the agreement applicable to each transaction.

4. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms by posting a revised version on our website.

Unless otherwise required or permitted by law, changes apply prospectively and do not retroactively alter the Terms governing an order already completed.

The Terms ordinarily applicable to a purchase are the version in effect and accepted when the customer completed the order.

Continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms with respect to future website use.

5. SERVICE DESCRIPTION

Our website is hosted using the Shopify platform and provides information, tools, products, checkout services, customer-support resources, and other services.

Your use of the Service is conditioned upon your acceptance of these Terms.

We may modify, suspend, restrict, or discontinue any feature or portion of the Service at any time, subject to applicable law.

6. ELIGIBILITY AND ONLINE STORE TERMS

By using the Service or placing an order, you represent that:

1. You have reached the age of legal majority in your state or jurisdiction;
2. You have the legal capacity to enter into a binding agreement;
3. The information you provide is accurate and complete;
4. You are authorized to use the selected payment method; and
5. Your purchase and intended use of the product are lawful.

You may not use our products or Services for an illegal or unauthorized purpose.

You may not transmit malware, viruses, destructive code, or other materials intended to impair the Service.

7. GENERAL CONDITIONS

We reserve the right to refuse or cancel service or orders to the extent permitted by law, including orders presenting suspected fraud, payment risk, resale abuse, inaccurate information, unlawful conduct, or safety concerns.

You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the Service without our express written authorization.

Headings are included for convenience and do not limit or affect these Terms.

8. PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, photographs, specifications, measurements, colors, features, and pricing accurately.

However:

1. Product colors may appear differently depending on the customer’s screen or device;
2. Measurements and specifications may contain reasonable manufacturing tolerances;
3. Product designs, components, accessories, packaging, and specifications may be updated without notice;
4. Product performance may vary based on ambient temperature, water volume, insulation, ventilation, weather, maintenance, installation, electrical supply, and operating conditions; and
5. Photographs may display optional accessories, staging items, or configurations that are not included unless expressly stated.

Titan Wellness may correct typographical errors, pricing errors, inaccuracies, or omissions and may cancel an affected order when necessary, subject to applicable law.

9. PRODUCT AVAILABILITY

Certain products may be available exclusively online and may have limited quantities.

We reserve the right to:

1. Limit sales by customer, household, geographic region, or jurisdiction;
2. Limit quantities;
3. Discontinue products;
4. Substitute substantially equivalent packaging or components when appropriate; and
5. Refuse orders that appear to involve unauthorized resale, fraud, abuse, or circumvention of purchase limits.

10. PRICES AND PAYMENT

Prices are displayed in the currency shown at checkout and are subject to change without notice before an order is completed.

The customer is responsible for:

1. The purchase price;
2. Applicable taxes;
3. Shipping charges not expressly included;
4. Expedited-delivery charges;
5. Financing charges imposed by a third-party financing provider;
6. Redelivery, storage, address-correction, or failed-delivery charges attributable to the customer; and
7. Other amounts disclosed and accepted during checkout.

Payment is due when the order is submitted unless a financing or written payment arrangement provides otherwise.

Titan Wellness may use third-party payment processors and financing providers. Those third parties may impose separate terms and privacy policies.

11. ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide accurate, current, and complete information for all transactions.

You agree to promptly update your:

1. Email address;
2. Telephone number;
3. Billing address;
4. Shipping address;
5. Account information; and
6. Payment information.

Titan Wellness is not responsible for delays, losses, additional charges, or failed deliveries caused by information supplied incorrectly by the customer.

12. ORDER ACCEPTANCE AND CANCELLATION BY TITAN WELLNESS

An order confirmation does not necessarily constitute final acceptance of the order.

We may review, verify, decline, or cancel an order before shipment for reasons including:

1. Suspected fraud;
2. Unauthorized payment;
3. Pricing or product-description errors;
4. Inventory unavailability;
5. Shipping restrictions;
6. Inaccurate customer information;
7. Safety concerns;
8. Prior unresolved payment disputes; or
9. Violation of these Terms.

If Titan Wellness cancels an order before shipment, amounts actually collected for the canceled merchandise will be refunded, subject to applicable law.

13. COMMUNICATIONS

By placing an order, you consent to receive transactional communications concerning:

1. Order confirmation;
2. Payment verification;
3. Fraud prevention;
4. Shipping and delivery;
5. Installation and setup;
6. Safety information;
7. Warranty or technical support;
8. Returns and refunds;
9. Payment disputes; and
10. Other matters reasonably related to your transaction.

Transactional communications may be sent by email, telephone, SMS, or other contact method supplied by you.

Marketing communications will be sent only as permitted by applicable law and based on any consent required for the applicable communication method.

You may opt out of marketing emails or text messages using the unsubscribe or opt-out instructions provided. Opting out of marketing does not prevent transactional or service-related communications.

14. OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools, applications, financing services, payment services, or integrations.

Unless otherwise expressly stated, those tools are provided without warranties, representations, or endorsement by Titan Wellness.

Your use of a third-party tool may be subject to separate terms established by the third party.

15. THIRD-PARTY LINKS

The Service may contain links to third-party websites.

Titan Wellness is not responsible for:

1. Third-party website content;
2. Third-party products or services;
3. Third-party privacy or security practices;
4. Third-party representations; or
5. Losses arising from transactions with third parties.

You should review the terms and policies of each third-party website before completing a transaction.

16. PERSONAL INFORMATION

Our collection, use, retention, and disclosure of personal information are governed by our Privacy Policy and applicable law.

17. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, analytics services, session technologies, and similar tools to:

1. Operate the website;
2. Maintain shopping-cart and account functions;
3. Prevent fraud;
4. Analyze website traffic;
5. Improve customer experience;
6. Measure advertising performance; and
7. Provide relevant content.

You may manage certain cookies using your browser or available consent controls. Disabling cookies may prevent portions of the Service from functioning correctly.

18. USER COMMENTS, REVIEWS, AND SUBMISSIONS

If you submit a review, photograph, video, testimonial, suggestion, comment, or other content, you represent that:

1. You have the right to submit it;
2. It is truthful and based on your genuine experience;
3. It does not violate another person’s privacy, intellectual-property, publicity, or other rights;
4. It is not unlawful, threatening, defamatory, obscene, fraudulent, or misleading; and
5. It does not contain malware or harmful code.

To the extent permitted by law, you grant Titan Wellness a nonexclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, and distribute voluntarily submitted content for business and promotional purposes.

We may monitor, edit, decline, or remove content that violates these Terms or applicable law.

Nothing in this section prohibits a consumer from providing an honest review or exercising rights protected by applicable law.

19. PROHIBITED USES

You may not use the Service:

1. For an unlawful purpose;
2. To solicit unlawful conduct;
3. To violate a law or regulation;
4. To infringe intellectual-property rights;
5. To harass, abuse, defame, threaten, discriminate against, or harm another person;
6. To submit false or misleading information;
7. To transmit viruses, malware, or destructive code;
8. To collect or track personal information unlawfully;
9. To spam, scrape, crawl, phish, or harvest data without authorization;
10. For an obscene or immoral purpose;
11. To interfere with security features;
12. To impersonate another person;
13. To submit an unauthorized payment dispute;
14. To obtain or retain merchandise without payment; or
15. To misuse return, warranty, financing, or chargeback procedures.

20. HEALTH AND SAFETY DISCLAIMER

Cold-water immersion, sauna use, heat exposure, and related wellness activities may involve health risks.

Products sold by Titan Wellness are not medical devices unless expressly stated otherwise and are not intended to diagnose, treat, cure, or prevent disease.

Before using a cold plunge, sauna, red-light product, or similar wellness equipment, consult a qualified healthcare professional if you:

1. Have a cardiovascular condition;
2. Have high or low blood pressure;
3. Are pregnant;
4. Have diabetes;
5. Have impaired circulation;
6. Have a neurological condition;
7. Take medication affecting temperature regulation or consciousness;
8. Have recently undergone surgery;
9. Have another medical condition; or
10. Are uncertain whether the product is appropriate for you.

Do not use a cold plunge or sauna while intoxicated, impaired, unsupervised when supervision is medically appropriate, or contrary to medical advice.

Stop use and seek appropriate assistance if you experience chest pain, faintness, confusion, breathing difficulty, severe discomfort, or another concerning symptom.

The customer is responsible for safe installation, supervision, maintenance, sanitation, and use.

21. INSTALLATION AND OPERATION

Customers must follow all manuals, setup instructions, electrical requirements, maintenance instructions, safety warnings, and technical-support directions.

The customer is responsible for confirming that:

1. The electrical circuit is properly rated;
2. The outlet and installation comply with applicable codes;
3. Extension cords are not used unless expressly authorized;
4. The product receives adequate ventilation;
5. Water chemistry and sanitation are maintained;
6. Hoses, fittings, filters, pumps, drains, and connections are installed correctly;
7. The equipment is protected against freezing;
8. The product is placed on a suitable level surface;
9. Indoor installations have adequate drainage and water-damage protection; and
10. Children, pets, and vulnerable users are appropriately supervised.

Titan Wellness is not responsible for damage caused by installation or operation contrary to product instructions.

22. DISCLAIMER OF WEBSITE WARRANTIES

To the fullest extent permitted by applicable law, the website and online Service are provided on an “as is” and “as available” basis.

We do not guarantee that the website will be uninterrupted, timely, secure, error-free, or free of harmful components.

This website disclaimer does not eliminate any written product warranty expressly provided by Titan Wellness or any non-waivable warranty imposed by applicable law.

23. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Titan Wellness will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website, delay, loss of use, loss of profits, or business interruption.

Titan Wellness is not responsible for damage caused by:

1. Improper installation;
2. Misuse or neglect;
3. Failure to follow instructions;
4. Unauthorized repair or modification;
5. Freezing;
6. Improper water chemistry;
7. Electrical problems at the installation site;
8. Inadequate ventilation;
9. Failure to maintain filters or water flow;
10. Use of incompatible accessories;
11. Carrier delays; or
12. Circumstances beyond Titan Wellness’s reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

24. DELIVERY ESTIMATES

All processing, shipping, transit, and delivery dates are estimates unless Titan Wellness expressly provides a written guaranteed delivery commitment.

Delivery delays caused by carriers, weather, holidays, freight scheduling, supply-chain disruption, operational conditions, acts of government, force majeure, or circumstances outside Titan Wellness’s reasonable control do not automatically constitute non-delivery or breach of contract.

A delay does not authorize a customer to retain delivered merchandise without payment.

25. CHARGEBACKS AND PAYMENT DISPUTES

Customers must first provide Titan Wellness with a reasonable opportunity to investigate and resolve concerns involving:

1. An order;
2. Delivery;
3. Product condition;
4. Product performance;
5. Installation or setup;
6. A warranty claim;
7. A return;
8. A cancellation;
9. A refund; or
10. An alleged defect.

Nothing in these Terms limits any non-waivable right a customer may have under applicable law or applicable card-network requirements.

However, a chargeback, payment dispute, bank reversal, financing reversal, or other payment reversal does not itself constitute:

1. A product return;
2. A cancellation accepted by Titan Wellness;
3. A refund authorization;
4. A rescission of the purchase agreement;
5. Transfer of ownership back to Titan Wellness;
6. Satisfaction of the customer’s return obligations; or
7. A final judicial determination of the parties’ legal rights.

Refunds are issued only after the applicable return requirements have been satisfied, except where otherwise required by law or expressly agreed to by Titan Wellness in writing.

26. EFFECT OF A CARD-NETWORK OR PAYMENT-PROVIDER DECISION

A decision made by a bank, card issuer, card network, payment processor, financing provider, digital-wallet provider, or other third party applies only to that party’s internal payment-dispute process.

Unless otherwise required by law, such a decision does not:

1. Adjudicate the underlying contract;
2. Determine ownership of the merchandise;
3. Release the customer from a valid payment obligation;
4. Waive Titan Wellness’s contractual rights;
5. Prevent Titan Wellness from seeking payment;
6. Prevent Titan Wellness from requiring the return of merchandise;
7. Prevent Titan Wellness from seeking damages or other remedies; or
8. Constitute a court judgment concerning the transaction.

Participation by Titan Wellness in a chargeback or payment-dispute proceeding does not waive any contractual or legal remedy.

27. OBLIGATION FOLLOWING PAYMENT REVERSAL

If payment for an order is reversed, withdrawn, charged back, canceled, withheld, dishonored, or otherwise not received after merchandise has been shipped or delivered, the customer remains responsible for the unpaid balance unless:

1. Titan Wellness agrees otherwise in writing;
2. The merchandise is properly returned and an appropriate credit is issued; or
3. Applicable law requires a different result.

A customer who retains merchandise after the corresponding payment has been reversed must, following written demand from Titan Wellness:

1. Pay the full outstanding balance through a payment method approved by Titan Wellness; or
2. Obtain written return authorization and return the complete merchandise according to Titan Wellness’s instructions and the applicable Return/Refund Policy.

The customer may not retain both the merchandise and the reversed purchase funds when payment remains lawfully due.

28. RETURN OF MERCHANDISE AFTER PAYMENT REVERSAL

When Titan Wellness requires return of merchandise following a payment reversal, the customer must:

1. Obtain written return authorization;
2. Follow the return instructions supplied by Titan Wellness;
3. Return the entire affected order;
4. Include all components, accessories, hoses, pumps, filters, covers, manuals, promotional items, and other included property;
5. Use appropriate protective packaging;
6. Preserve the merchandise from avoidable damage;
7. Stop using the merchandise after receiving a return demand, except where continued use is expressly authorized in writing; and
8. Provide the shipment or pickup to the authorized carrier within the deadline stated in Titan Wellness’s written instructions.

Returning only part of an order does not eliminate responsibility for:

1. Unreturned merchandise;
2. Missing components;
3. Damage beyond reasonable inspection;
4. Diminished value;
5. Shipping charges;
6. Restocking fees when lawfully applicable; or
7. Other outstanding amounts.

An unauthorized, incomplete, damaged, or noncompliant return does not automatically satisfy the customer’s payment obligation.

Any credit will be determined after the returned merchandise is received and inspected, subject to these Terms and applicable law.

29. PRESERVATION OF MERCHANDISE

While a payment dispute remains unresolved, the customer must take reasonable steps to preserve the merchandise and protect it from:

1. Abuse;
2. Neglect;
3. Unauthorized modification;
4. Disassembly;
5. Improper storage;
6. Freezing;
7. Water or weather damage;
8. Missing components; and
9. Other avoidable loss.

Reasonable inspection and use before a return demand are subject to the applicable Return/Refund and Warranty Policies.

30. UNPAID BALANCES

Amounts that may constitute an unpaid balance include, where lawfully recoverable:

1. The unpaid purchase price;
2. Applicable taxes;
3. Shipping charges;
4. Redelivery or storage charges;
5. Charges for unreturned merchandise;
6. Charges for missing components;
7. Contractually authorized restocking or diminished-value charges;
8. Interest;
9. Court costs;
10. Collection costs; and
11. Reasonable attorney fees.

Titan Wellness may provide the customer with a written balance statement or demand identifying the amount claimed.

31. INTEREST ON UNPAID BALANCES

A fixed balance that remains unpaid after it becomes due may accrue interest beginning 30 days after Titan Wellness sends a written payment demand.

Interest will accrue at the lesser of:

1. One percent per month; or
2. The maximum rate permitted by applicable law.

No interest will be imposed where prohibited by law.

Titan Wellness may reduce or waive interest without waiving the underlying debt or any other contractual right.

32. COLLECTION COSTS AND ATTORNEY FEES

If a customer fails to pay an amount lawfully owed, retains merchandise after the corresponding payment has been reversed, or otherwise breaches a payment or return obligation, Titan Wellness may pursue collection and legal enforcement.

To the fullest extent permitted by applicable law, the customer agrees to pay the reasonable costs incurred by Titan Wellness in collecting the unpaid balance or enforcing these Terms, including:

1. Court filing fees;
2. Service-of-process fees;
3. Reasonable collection-agency fees;
4. Reasonable attorney fees;
5. Judgment-registration expenses;
6. Judgment-enforcement expenses;
7. Recoverable investigation or location expenses; and
8. Other costs recoverable under these Terms or applicable law.

Attorney fees and collection costs will be sought only where authorized by contract and applicable law and remain subject to any judicial determination of reasonableness.

Nothing in this section requires a customer to pay a fee or expense that cannot lawfully be imposed or recovered in the customer’s jurisdiction.

Where applicable law makes a contractual attorney-fee provision reciprocal, this provision will be interpreted accordingly.

33. CUSTOMER DISPUTE NOTICE

Before commencing litigation concerning an order, the party asserting the claim should provide written notice describing:

1. The customer’s name;
2. The order number;
3. The nature of the dispute;
4. The material facts;
5. The amount in dispute; and
6. The requested resolution.

Customer notices must be sent to:

hello@titan-wellness.com

A copy may also be mailed to:

Titan Wellness Systems Inc.

7456 Orangewood Avenue

Garden Grove, California 92841

United States

Titan Wellness may send notices to any billing address, shipping address, email address, telephone number, or other contact information supplied by the customer.

The parties should have 15 days after delivery of the written notice to attempt in good faith to resolve the matter.

This waiting period does not apply when immediate action is reasonably necessary to:

1. Prevent expiration of a limitations period;
2. Preserve evidence;
3. Recover or protect property;
4. Obtain emergency relief;
5. Address suspected fraud;
6. Prevent dissipation of assets; or
7. Protect another legal right.

This section does not prevent a customer from exercising any non-waivable right under applicable law.

34. GOVERNING LAW

These Terms and transactions with Titan Wellness are governed by the laws of the State of California, without regard to California’s conflict-of-laws rules.

However, mandatory consumer-protection laws of the customer’s state of residence will apply to the extent those laws cannot lawfully be waived.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

35. JURISDICTION AND VENUE

To the fullest extent permitted by applicable law, a lawsuit arising from or relating to these Terms, an order, a payment dispute, or merchandise purchased from Titan Wellness may be brought in:

1. A state or federal court located in Orange County, California; or
2. At Titan Wellness’s election, any court having jurisdiction in the state, county, district, municipality, or other locality where the customer:

1. Resides;
2. Conducts business;
3. Received the merchandise;
4. Possesses the merchandise;
5. Committed the alleged breach; or
6. May otherwise lawfully be sued.

The customer consents to personal jurisdiction in Orange County, California, subject to any consumer venue or jurisdiction rights that cannot lawfully be waived.

Titan Wellness may elect to bring a collection, contract, payment, or property-recovery claim in the customer’s local jurisdiction without waiving the California governing-law provision.

Nothing in this section deprives a customer of a venue protection that cannot lawfully be waived.

36. SMALL CLAIMS AND OTHER COURTS

Nothing in these Terms prevents either party from bringing an eligible claim in small claims court.

Titan Wellness may instead use a civil, limited-jurisdiction, municipal, county, district, justice, magistrate, or other court having lawful jurisdiction over the customer or dispute.

The availability of small claims court does not require Titan Wellness to use small claims court.

37. NO WAIVER

Titan Wellness’s failure or delay in enforcing a provision does not waive that provision or the right to enforce it later.

The following do not constitute a waiver unless Titan Wellness expressly agrees in writing:

1. Accepting a partial payment;
2. Offering technical assistance;
3. Processing a warranty request;
4. Issuing or discussing a return label;
5. Participating in a chargeback;
6. Communicating with a payment processor;
7. Attempting informal resolution;
8. Extending a deadline; or
9. Offering a temporary accommodation.

38. INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify and hold harmless Titan Wellness and its officers, directors, employees, affiliates, contractors, licensors, service providers, and agents from third-party claims arising from:

1. Your unlawful use of the Service;
2. Your material breach of these Terms;
3. Your violation of another person’s rights; or
4. Your misuse, unauthorized modification, or unsafe installation of a product.

This provision does not require a consumer to indemnify Titan Wellness for Titan Wellness’s own unlawful conduct, gross negligence, or other liability that cannot lawfully be shifted.

39. TERMINATION

These Terms remain effective unless terminated.

We may suspend or terminate website or account access if we reasonably believe that a user:

1. Violated these Terms;
2. Engaged in fraud;
3. Misused the Service;
4. Threatened safety or security; or
5. Created legal or operational risk.

Termination does not eliminate obligations that accrued before termination, including payment, return, collection, warranty limitation, dispute, and enforcement provisions.

40. ENTIRE AGREEMENT

These Terms, together with the order confirmation and any written agreement expressly incorporated into the transaction, constitute the entire agreement between the customer and Titan Wellness concerning the purchase.

These Terms supersede prior oral or written communications concerning the same subject, except for an express written agreement signed or approved by an authorized Titan Wellness representative.

41. SEVERABILITY AND REFORMATION

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable in a particular jurisdiction, that provision will be enforced to the maximum extent permitted by law.

Where permitted, the provision will be modified only to the minimum extent necessary to make it enforceable.

The remaining provisions will continue in full force and effect.

A determination that a provision is unenforceable in one jurisdiction does not automatically make it unenforceable in another jurisdiction.

42. ASSIGNMENT

The customer may not assign or transfer rights or obligations under these Terms without Titan Wellness’s prior written consent.

Titan Wellness may assign or transfer its rights, receivables, payment claims, warranties, or obligations in connection with:

1. A merger;
2. A sale of assets;
3. A financing transaction;
4. A corporate restructuring;
5. A collection placement;
6. A warranty administrator; or
7. A successor business.

Any assignment remains subject to applicable law.

43. FORCE MAJEURE

Titan Wellness is not responsible for a delay or failure caused by circumstances beyond its reasonable control, including:

1. Natural disasters;
2. Severe weather;
3. Fire;
4. Flood;
5. Epidemic or pandemic;
6. War or civil unrest;
7. Labor disruption;
8. Transportation interruption;
9. Port congestion;
10. Government action;
11. Utility outage;
12. Carrier failure;
13. Supply-chain disruption; or
14. Material or component shortage.

This section does not eliminate refund or other rights that cannot lawfully be waived.

Return / Refund Policy

44. GENERAL RETURN TERMS

Titan Wellness offers eligible customers 30 days from the date of delivery to initiate a return.

All returns require prior written authorization from Titan Wellness.

To request a return, email:

hello@titan-wellness.com

Include:

1. Your full name;
2. Your order number;
3. The product being returned;
4. The reason for the return;
5. Clear photographs or video showing the product’s condition; and
6. Any additional information reasonably requested to evaluate return eligibility.

Unapproved returns may be refused, returned to the sender, or delayed until the customer supplies the required information.

45. RETURN CONDITION REQUIREMENTS

Except where a different product-specific rule applies, returned items must:

1. Be in unused or like-new condition;
2. Be free from avoidable damage, scratches, dents, excessive wear, stains, odors, corrosion, or residue;
3. Include all original parts, components, packaging, manuals, accessories, and promotional items;
4. Be properly drained, dried, cleaned, and prepared for transportation;
5. Be packaged securely; and
6. Be shipped according to Titan Wellness’s instructions.

Products that are incomplete, damaged, excessively used, improperly packed, or returned without required components may be:

1. Rejected;
2. Subject to a deduction for diminished value;
3. Subject to a restocking fee of 25% to 35%, where disclosed and permitted by law; or
4. Subject to charges for missing components, damage, or additional shipping.

No restocking fee is charged when the product fully complies with the return requirements, except for any separately disclosed cancellation or nonrefundable charge permitted by law.

46. RETURN SHIPPING

Customers are responsible for return shipping unless:

1. Titan Wellness agrees otherwise in writing;
2. The return concerns a verified covered defect for which Titan Wellness elects to provide return shipping; or
3. Applicable law requires Titan Wellness to pay the return expense.

Original outbound shipping charges are nonrefundable to the extent permitted by law.

For products initially shipped under a free-shipping promotion, Titan Wellness may deduct the actual outbound shipping expense from the refund where disclosed, contractually authorized, and permitted by law.

47. WATER-CHILLER RETURNS

A water chiller must be returned in like-new condition.

Water contact for reasonable testing is permitted, but the chiller must:

1. Be fully drained and dried;
2. Be free from excessive residue, scale, corrosion, contamination, or odors;
3. Be free from scratches, dents, or damage beyond reasonable inspection;
4. Include all hoses, fittings, pumps, filters, adapters, cables, manuals, covers, and accessories supplied with the order;
5. Not have been opened, internally modified, or subjected to unauthorized repair; and
6. Be returned in its original or otherwise approved protective packaging.

Returns failing these requirements may be rejected or subject to deductions permitted by law.

48. TUB AND PLUNGE-BATH RETURNS

Unless Titan Wellness expressly authorizes otherwise in writing, tubs and plunge baths must be unused and must not have been filled with water to qualify for a discretionary 30-day return.

A customer may sit in a dry tub to evaluate size and comfort, provided the tub remains undamaged and in like-new condition.

Once water has been added, the tub may be treated as used and may no longer qualify for a discretionary return, except where:

1. The return concerns a verified defect;
2. A warranty remedy applies; or
3. Applicable law requires acceptance of the return.

49. SAUNA RETURNS

A sauna must be returned in like-new condition and must be free from:

1. Damage;
2. Scratches;
3. Dents;
4. Stains;
5. Odors;
6. Excessive residue;
7. Mold or mildew;
8. Improper assembly damage; and
9. Unauthorized modifications.

Reasonable heat or steam testing may be permitted, but the product must not show material wear or damage.

50. TROUBLESHOOTING BEFORE RETURN

Before returning a product for an alleged performance or setup issue, the customer should contact Titan Wellness for technical support.

Titan Wellness may reasonably request:

1. Photographs;
2. Video footage;
3. Temperature readings;
4. Controller settings;
5. Installation photographs;
6. Water-flow information;
7. Filter condition;
8. Hose and pump configuration;
9. Ambient conditions; and
10. Other information required to diagnose the issue.

Providing troubleshooting information does not waive the customer’s non-waivable legal rights.

Failure to provide reasonably requested diagnostic information may prevent Titan Wellness from verifying the alleged issue or approving a warranty remedy.

51. REFUND INSPECTION

The product must ordinarily be returned, received, and inspected before a refund is issued.

Inspection may evaluate:

1. Product identity and serial number;
2. Completeness;
3. Condition;
4. Signs of use;
5. Shipping damage caused by inadequate return packaging;
6. Missing accessories;
7. Unauthorized alterations;
8. Residue or contamination; and
9. Compliance with the return authorization.

Titan Wellness will provide or calculate the applicable refund after inspection.

52. CANCELLATION FEES

Orders canceled before shipment may be subject to a 5% cancellation fee to cover nonrefundable payment-processing, financing, administrative, or transaction expenses, to the extent the fee was disclosed and is permitted by applicable law.

Once an order is shipped or fulfilled, it generally cannot be canceled. The customer must receive the shipment and follow the return process.

No cancellation fee will be imposed where prohibited by law.

53. REFUND FEES AND DEDUCTIONS

Where disclosed and permitted by law, a refund may be reduced by:

1. A cancellation fee;
2. Original outbound shipping expense;
3. Return shipping expense;
4. Freight storage or redelivery charges;
5. Missing-component charges;
6. Damage caused by the customer;
7. Diminished value;
8. A 25% to 35% restocking fee for used, damaged, incomplete, or noncompliant returns; and
9. The retail value of an unreturned promotional item.

Titan Wellness will not impose a deduction prohibited by applicable law.

54. REFUND PROCESSING

Approved refunds will ordinarily be issued to the original payment method within 3 to 10 business days after return approval and inspection.

Financial institutions and payment providers may require additional time to post the credit.

Where the original payment method is unavailable, Titan Wellness may use another lawful refund method.

55. NON-RETURNABLE ITEMS

The following may be non-returnable except where defective or where return rights are required by law:

1. Used accessories showing water contact, contamination, or wear;
2. Consumables;
3. Opened sanitation or water-treatment products;
4. Custom or specially manufactured orders;
5. Clearly identified final-sale items;
6. Open-box or used products sold under specific final-sale terms;
7. Gift cards;
8. Items returned after the return period; and
9. Items returned without authorization.

56. BUNDLE RETURNS

If part of a bundle is returned, the refund may be recalculated using the standalone price of the merchandise retained by the customer.

If the customer retains a free or discounted promotional item, its disclosed or reasonable retail value may be deducted from the refund.

All components of a returned bundle must be included to receive a full eligible bundle refund.

57. MISSING, DAMAGED, OR DEFECTIVE ITEMS

Visible shipping damage must be reported within 72 hours after delivery whenever reasonably possible.

Other missing, damaged, or defective-item claims should be reported promptly and ordinarily within 30 days after delivery.

The customer should provide:

1. The order number;
2. Photographs of the packaging;
3. Photographs or video of the damage or issue;
4. The product serial number;
5. A description of missing parts; and
6. Any carrier documents.

Failure to report concealed damage within the carrier’s claim period may limit available carrier remedies, but does not eliminate rights that cannot lawfully be waived.

58. RETURN AUTHORIZATION

Return authorization applies only to the product, reason, condition, and timeframe approved.

Return authorization does not guarantee a specific refund amount before inspection.

Titan Wellness may issue:

1. Shipping instructions;
2. Packaging requirements;
3. A return merchandise authorization number;
4. A carrier label;
5. Freight-pickup instructions; or
6. A return deadline.

The customer must comply with the issued instructions.

Warranty And Satisfaction Policy

59. STANDARD LIMITED WARRANTY

Unless a product page, invoice, or written warranty states otherwise, eligible Titan Wellness water chillers, tubs, and saunas are covered by a two-year limited warranty beginning on the original delivery date.

During the first warranty year, covered parts and covered labor are provided without charge, subject to the exclusions and procedures in this Policy.

During the second warranty year, covered replacement parts remain included. An $89 service or labor fee may apply when labor, diagnosis, repair, or service is required.

Warranty coverage applies to the original purchaser and may not be transferable unless Titan Wellness agrees otherwise in writing.

60. ACCESSORY WARRANTY

Titan Wellness accessories are covered by a one-year limited warranty beginning on the original delivery date, unless another warranty period is disclosed.

This warranty covers verified defects in materials or workmanship arising under normal and intended use.

It does not cover:

1. Consumables;
2. Normal wear;
3. Misuse;
4. Improper installation;
5. Unauthorized modification;
6. Use of incompatible parts;
7. Freezing;
8. Improper water chemistry; or
9. Accidental or external damage.

61. OPTIONAL EXTENDED WARRANTY

Where purchased, an extended or VIP warranty is governed by the specific written terms presented with that warranty.

If an extended-warranty term conflicts with the standard warranty, the extended-warranty term controls only for the coverage expressly included.

62. SATISFACTION RETURN PERIOD

Eligible products may be returned within 30 days after delivery in accordance with the Return/Refund Policy.

The satisfaction return period is not an unconditional right to return used, damaged, incomplete, contaminated, or noncompliant merchandise.

63. FILING A WARRANTY CLAIM

To initiate a warranty claim, use Titan Wellness’s designated service portal or contact:

hello@titan-wellness.com

The customer may be required to provide:

1. The order number;
2. Proof of purchase;
3. Product serial number;
4. Photographs;
5. Video demonstrating the issue;
6. Installation photographs;
7. Controller settings;
8. Maintenance history;
9. Water-flow information;
10. Water chemistry information;
11. Ambient operating conditions; and
12. Other diagnostic information reasonably necessary to evaluate the claim.

Titan Wellness will ordinarily respond within one to two business days, although complex claims may require additional time.

64. WARRANTY REMEDIES

After evaluating a valid warranty claim, Titan Wellness may elect to:

1. Provide troubleshooting;
2. Provide a replacement component;
3. Repair the product;
4. Replace the product with the same or a substantially equivalent model;
5. Arrange service;
6. Issue an appropriate credit; or
7. Provide another remedy required by applicable law.

The warranty does not guarantee that the customer will receive a refund when repair or replacement is an appropriate remedy.

Replacement products or components may be new, refurbished, reconditioned, or functionally equivalent where permitted by law.

65. DAMAGED ON ARRIVAL

If a product arrives visibly damaged, notify Titan Wellness within 72 hours after delivery whenever reasonably possible.

Provide photographs or video of:

1. The exterior packaging;
2. Shipping labels;
3. Pallet or crate condition;
4. Internal packaging;
5. The damaged area; and
6. The complete product.

Titan Wellness will evaluate the claim and may arrange replacement parts, repair, exchange, freight inspection, or another appropriate remedy.

66. WARRANTY EXCLUSIONS

The limited warranty does not cover damage or failure caused by:

1. Normal wear and tear;
2. Cosmetic conditions that do not affect operation;
3. Misuse or abuse;
4. Neglect;
5. Improper setup or installation;
6. Inadequate ventilation;
7. Blocked or dirty filters;
8. Restricted water flow;
9. Running a pump or chiller without proper water flow;
10. Freezing;
11. Improper drainage or winterization;
12. Improper water chemistry;
13. Corrosion, scale, sediment, contamination, or residue;
14. Use of salt, chemicals, additives, or treatments not approved for the product;
15. Incorrect voltage or electrical supply;
16. Extension cords or incompatible electrical equipment;
17. Power surge;
18. Outdoor exposure contrary to instructions;
19. Flood, fire, storm, or other external event;
20. Unauthorized repair;
21. Unauthorized internal access;
22. Modification or alteration;
23. Use of nonapproved parts or accessories;
24. Commercial use where the product was sold for residential use; or
25. Transportation or relocation damage occurring after delivery.

67. UNAUTHORIZED OPENING OR REPAIR

Opening, disassembling, internally modifying, or repairing a chiller or other product without prior written authorization may void warranty coverage for damage related to that activity.

This provision does not eliminate warranty rights that cannot lawfully be waived.

68. WARRANTY SHIPPING RESPONSIBILITY

Unless Titan Wellness agrees otherwise or applicable law requires otherwise, the customer is responsible for transporting or shipping a product to Titan Wellness or an authorized service location for warranty evaluation.

Titan Wellness may offer discounted shipping arrangements.

Return shipping after warranty service will be handled according to the applicable warranty terms, written authorization, and law.

69. REPLACEMENT PARTS

Replacement parts supplied under warranty are covered for the remainder of the original warranty period or any longer period required by applicable law.

The customer may be required to return the allegedly defective part.

Failure to return a part when required may result in a charge for the replacement part.

70. LIMITATION OF IMPLIED WARRANTIES

To the fullest extent permitted by applicable law, any implied warranty is limited to the duration of the applicable written warranty.

Some jurisdictions do not allow limitations on implied warranties, so this limitation may not apply to every customer.

Nothing in this Policy excludes rights provided by the Magnuson-Moss Warranty Act or other applicable law that cannot be waived.

Shipping Policy

71. SHIPPING METHODS

Titan Wellness selects the carrier and shipping method based on:

1. Product dimensions;
2. Product weight;
3. Destination;
4. Packaging requirements;
5. Carrier availability;
6. Freight classification; and
7. Operational considerations.

Shipping methods may include:

1. FedEx Ground;
2. FedEx Freight;
3. Other parcel carriers;
4. Other freight carriers;
5. FedEx 2Day;
6. FedEx Priority Overnight; or
7. Another appropriate service.

Expedited options may be available for an additional charge.

72. CURBSIDE DELIVERY

Unless Titan Wellness agrees otherwise in writing, large and freight shipments are delivered curbside.

Curbside delivery generally means:

1. Delivery to the curb, driveway, or accessible exterior delivery point;
2. The carrier will not enter the residence or business;
3. The carrier will not move the product to its final installation area;
4. Assembly and installation are not included;
5. Debris and packaging removal are not included; and
6. The customer is responsible for arranging adequate assistance to move the product.

The customer should confirm access requirements before ordering a large product.

73. FREE SHIPPING

Free shipping may be available on eligible orders shipped within the contiguous United States.

Free shipping applies only when expressly displayed or confirmed.

Titan Wellness may apply additional charges for:

1. Alaska;
2. Hawaii;
3. United States territories;
4. Canada;
5. Remote or limited-access areas;
6. Islands;
7. Ferries;
8. Residential freight surcharges;
9. Liftgate service;
10. Appointment service;
11. Inside delivery;
12. Address correction;
13. Redelivery;
14. Storage; or
15. Other special handling.

Customers will be notified of material additional charges before shipment when reasonably practicable.

74. SMALL-ORDER SHIPPING

Orders totaling $99 or less may be subject to a flat $12.99 shipping fee unless another rate is shown at checkout.

75. PROCESSING AND ESTIMATED DELIVERY

Orders ordinarily ship within one business day unless:

1. The product is on preorder or backorder;
2. The product requires freight preparation;
3. Payment verification is pending;
4. The order requires address confirmation;
5. Fraud review is required;
6. The product is customized; or
7. Another timeframe is disclosed.

Estimated carrier transit times may include:

FedEx Ground:

Approximately 2 to 5 business days.

Freight:

Approximately 2 to 8 business days.

These are estimates and not guaranteed delivery commitments.

76. TRACKING

Tracking information will ordinarily be provided after shipment.

Tracking data may require time to update after a label is created.

A shipping label or fulfillment notification may be generated before the carrier performs its first physical scan.

77. TRANSIT DELAYS

Transit times are controlled by third-party carriers.

Titan Wellness is not responsible for carrier delays caused by:

1. Weather;
2. Freight congestion;
3. Operational disruption;
4. Holiday volume;
5. Missed carrier scans;
6. Incorrect routing;
7. Customs;
8. Natural disasters;
9. Road closures;
10. Labor interruptions; or
11. Other carrier-related conditions.

A carrier delay does not authorize a customer to retain delivered merchandise without payment.

78. WINTER WEATHER AND FREEZING

Severe winter conditions may delay delivery.

Customers must promptly receive, inspect, drain, store, and protect products against freezing where applicable.

After delivery, the customer is responsible for preventing freezing damage unless another written arrangement applies.

79. DELIVERY APPOINTMENTS

Freight carriers may contact the customer to arrange a delivery appointment.

The customer is responsible for:

1. Responding to the carrier;
2. Scheduling delivery;
3. Being available during the delivery window;
4. Providing accurate contact information; and
5. Ensuring the delivery location is accessible.

Failure to schedule or receive delivery may result in storage, redelivery, return, or other carrier charges.

80. FAILED, REFUSED, OR RETURNED DELIVERY

If delivery fails because of:

1. An incorrect address;
2. Customer refusal;
3. Customer unavailability;
4. Failure to schedule freight delivery;
5. Lack of safe or adequate access;
6. Failure to retrieve the shipment;
7. Unauthorized address changes; or
8. Another customer-caused condition,

the customer may be responsible for:

1. Return shipping;
2. Redelivery;
3. Storage;
4. Address-correction fees;
5. Freight penalties;
6. Handling charges; and
7. Other resulting expenses.

These amounts may be deducted from an otherwise applicable refund where permitted by law.

81. INSPECTION AT DELIVERY

Customers should inspect the shipment before accepting delivery whenever reasonably possible.

For freight shipments:

1. Examine the pallet, crate, carton, and product;
2. Photograph visible damage;
3. Note damage on the delivery receipt;
4. Retain a copy of the delivery receipt; and
5. Contact Titan Wellness promptly.

Signing a delivery receipt without noting visible damage may limit carrier recovery, although it does not eliminate rights that cannot lawfully be waived.

82. ITEMS MARKED DELIVERED

A shipment marked “Delivered” by the carrier constitutes evidence that delivery was completed at the address provided by the customer.

Customers are responsible for providing a safe and accurate delivery location.

If a shipment is marked delivered but cannot be located, the customer must promptly:

1. Check the property and surrounding delivery area;
2. Ask household members, neighbors, building staff, or receiving personnel;
3. Review carrier photographs or delivery details;
4. Contact the carrier; and
5. Notify Titan Wellness.

Titan Wellness will reasonably cooperate with available carrier inquiries but does not guarantee replacement or refund for theft, disappearance, or loss occurring after confirmed delivery, except where required by law.

83. TITLE AND RISK OF LOSS

Title and risk of loss transfer according to applicable law and the selected shipping arrangement.

Nothing in this section eliminates responsibility imposed on Titan Wellness by non-waivable law.

A payment reversal does not automatically transfer ownership of merchandise back to Titan Wellness or authorize the customer to retain both the merchandise and the reversed funds.

84. SHIPPING INSURANCE

Where shipping insurance is purchased or included, coverage is governed by the insurance or protection terms applicable to the shipment.

Shipping insurance may provide replacement rather than a cash refund.

The customer must cooperate with documentation and claim requirements.

85. INTERNATIONAL AND CANADIAN ORDERS

Customers receiving products outside the contiguous United States may be responsible for:

1. Customs duties;
2. Import taxes;
3. Brokerage charges;
4. Local taxes;
5. Additional shipping;
6. Remote-area fees; and
7. Compliance with local import requirements.

International returns may require additional authorization and shipping arrangements.

86. CUSTOMER SUPPORT

For questions regarding orders, shipping, installation, warranty, returns, payments, or these Terms, contact:

Titan Wellness Systems Inc.

7456 Orangewood Avenue

Garden Grove, California 92841

United States

Telephone: 833-865-7900

Email: hello@titan-wellness.com

Customer-support hours:

Monday through Friday

10:00 a.m. to 6:00 p.m. Pacific Time

87. FINAL ACKNOWLEDGMENT

By completing an order, you acknowledge that you have reviewed and agreed to:

1. These Terms of Service;
2. The Return/Refund Policy;
3. The Warranty Policy;
4. The Shipping Policy;
5. The product description applicable to your order;
6. The displayed pricing and charges;
7. The applicable delivery method;
8. The electronic-record provisions;
9. The chargeback and payment-reversal provisions;
10. The obligation to pay for or return merchandise following a payment reversal;
11. The collection-cost and attorney-fee provisions, where enforceable;
12. The governing-law and venue provisions; and
13. Any additional terms expressly incorporated into your order.