Introduction

Titan Wellness Systems inc. DBA Titan Wellness operates this website. Throughout the site, the terms “we,” “us,” and “our” refer to Titan Wellness Systems inc. DBA Titan Wellness. By accessing or using this website, you agree to the following terms and conditions (“Terms of Service”, “Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Acceptance of Terms

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including additional terms and policies referenced herein.

By accessing or using our website, you also consent to receive SMS (text) and email communications from us, including marketing messages, promotional content, and transactional notifications related to your orders and our products. Message and data rates may apply. You may opt out at any time by following the unsubscribe instructions in our emails or SMS messages. Opting out does not apply to transactional or service-related messages (e.g., order updates).

During checkout, you will be required to check the box labeled “I agree to the Terms and Conditions” before completing your purchase. By selecting this checkbox and proceeding with your order, you confirm that you have read, understood, and agreed to be legally bound by this entire agreement — including these Terms of Service, our Return/Refund Policy, Warranty Policy, and Shipping Policy.

Checkout completion constitutes electronic acknowledgment and acceptance of all Terms of Service and incorporated policies and serves as evidence of informed consent for purposes of payment dispute resolution.

It is your responsibility to review these Terms periodically. Continued use of the website after changes are posted constitutes acceptance of those changes.

Service Description

Our website, hosted on the Shopify platform, provides information, tools, and services. Use of any part of the site is conditioned upon acceptance of all terms and policies stated here.

General Conditions

We reserve the right to refuse service to anyone at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

Online Store Terms

By using this site, you confirm that you are of legal age in your jurisdiction. You may not use our products for illegal or unauthorized purposes and must not transmit any harmful code or malware.

Accuracy and Completeness of Information

We do not guarantee the accuracy, completeness, or timeliness of information on this site. Content may change at any time without notice.

Products or Services

Certain products or services may be available exclusively online and may have limited quantities. We reserve the right to limit sales to any person, region, or jurisdiction.

Modifications to Service and Prices

Prices are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without liability.

Accuracy of Billing and Account Information

We reserve the right to refuse any order. You agree to provide accurate, current, and complete purchase and account information for all transactions and to promptly update your information as needed.

Optional Tools

We may provide access to third-party tools “as is” without warranties. Your use of optional third-party tools is entirely at your own risk.

Third-Party Links

The Service may include links to third-party websites. We are not responsible for evaluating or warranting third-party content and are not liable for materials or services from third-party sources.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and support advertising efforts. By using the site, you consent to our use of cookies in accordance with our Privacy Policy. You may disable cookies in your browser settings, but certain features may not function properly.

User Comments and Submissions

We may monitor, edit, or remove content that we determine to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable. You agree that your submissions will not violate any third-party rights.

Errors and Omissions

Occasionally, information on our site may contain typographical errors or inaccuracies. We reserve the right to correct errors and update information or cancel orders if necessary.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. We are not liable for any damages arising from the use of the Service or products purchased through the Service.

Delivery dates and transit times are estimates only and are not guaranteed. Delays caused by carriers, weather, holidays, or operational issues do not constitute non-delivery, service failure, or grounds for a chargeback.

Prohibited Uses

Any unlawful purpose
Harassment, abuse, defamation, discrimination, or harm
Violating intellectual property rights
Uploading viruses or malicious code
Spamming, scraping, or data harvesting
Any obscene or immoral purpose
Circumventing website security features

Severability

If any provision of these Terms is determined to be unlawful or unenforceable, that portion shall be deemed severed while the remainder remains in full effect.

Indemnification

You agree to indemnify and hold harmless Titan Wellness Systems and its affiliates from any claims arising from your breach of these Terms or violation of any law or third-party rights.

Termination

These Terms remain effective unless terminated by either party. We may terminate your access if we suspect a violation of these Terms.

Entire Agreement

These Terms constitute the entire agreement between you and us and supersede all prior agreements or communications.

Chargebacks and Payment Disputes

By completing a purchase, you agree not to initiate a chargeback or payment dispute for reasons that are clearly disclosed in these Terms or incorporated policies, including but not limited to delivery delays, curbside delivery limitations, carrier issues, refusal of delivery, or failure to review product, shipping, or return disclosures.

Refunds are issued only after the product has been returned, received, and inspected in accordance with our Return/Refund Policy. Initiating a chargeback prior to completing the return process constitutes a violation of these Terms.

An order marked as “Delivered” by the carrier is considered fulfilled. Titan Wellness is not responsible for theft, loss, or misplacement after confirmed delivery. Any such claims must be pursued directly with the carrier.

Changes to Terms of Service

We reserve the right to update or modify these Terms at any time by posting changes on the website. Continued use of the Service constitutes acceptance of updated Terms.

Governing Law

These Terms are governed by the laws of the United States and the state in which our principal business operates.

Contact Information

Questions about these Terms should be sent to hello@titan-wellness.com.

 

Return / Refund Policy

We’re confident in the quality of our products and strive to ensure every customer is satisfied. If something isn’t right, we’re here to help.

Please review the applicable return eligibility by product type below. For all return requests, contact us at hello@titan-wellness.com.

General Return Terms

• You have 30 days from the date of delivery to initiate a return.
• Items must be in unused or like-new condition, free from visible damage, scratches, or wear, and include all original parts, packaging, and accessories.
• To receive a refund, the item must be returned to us first and pass inspection.
• Items that are damaged, incomplete, or returned without original packaging may be rejected or subject to a 25%–35% restocking fee.
• No restocking fee is charged if the product meets all return conditions.
  
• Customers are responsible for return shipping costs unless otherwise stated.
• Returns must be pre-approved by our support team. Unapproved returns will not be accepted.

Water Chillers

• The chiller must be in like-new condition, free from scratches, dents, or visible signs of use.
• Water contact is allowed, but the unit must not show signs of wear, corrosion, residue, or improper installation.
• Must be returned in the original packaging with all accessories and components included.
• Returns that do not meet these requirements may be rejected or incur a 25%–35% restocking fee.

Tubs & Plunge Baths

Must be unused and never filled with water.
You may sit in the tub dry to assess fit and comfort.
Once water has been added or signs of use appear, the product is no longer eligible for return.

Saunas

The sauna must be in like-new condition, free from scratches, dents, stains, or odors.
Steam or heat exposure is allowed, but the unit must not show signs of wear, residue, improper setup, or internal damage.

Troubleshooting First

Before returning any product, please contact our support team for free troubleshooting. Most issues can be resolved without returning the item.

Please include clear video footage of the product when reaching out. This helps us assess return eligibility and assist you more effectively.

Refunds & Fees

The item must be returned to us first and pass inspection to receive a refund.
A 7% cancellation fee applies to all refunds (covers payment processor fees).
Original shipping costs are non-refundable.
25%–35% restocking fee may apply if items are returned used, damaged, or missing parts.
Refunds will be processed to the original payment method within 3–10 business days of return approval.

Non-Returnable Items

Accessories that show signs of water contact or wear.
Custom orders, Open Box, Used items, or gift cards.
Returns submitted without prior approval.

Bundle Returns

If only part of a bundle is returned and any free promotional item is kept, its value will be deducted from your refund total.

Order Cancellation Policy

Orders canceled before shipment incur a 5% cancellation fee (covers payment processor fees).
Once an order is marked as Shipped/Fulfilled, it cannot be canceled. You must return the item after receiving it.

Missing or Damaged Items

Any missing, damaged, or defective items must be reported within 30 days of delivery.
Claims beyond 30 days cannot be reviewed due to carrier limitations.
If shipping insurance was purchased, it covers replacement only for items lost or stolen during transit.

How to Start a Return

Please email hello@titan-wellness.com with the following details:

Your order number
A description of the issue
Clear video footage of the product to assess return eligibility

We will respond with detailed return instructions. Unapproved returns will not be accepted.

Warranty & Satisfaction Policy

Updated September 13, 2025

At Titan Wellness, we are committed to building products that deliver lasting performance and peace of mind — always to the satisfaction of our members. Our warranty and guarantee program covers all water chillers, tubs, and saunas, so you can purchase with confidence.

Warranty Coverage

All Titan water chillers, tubs, and saunas (excluding accessories and consumables) are backed by a 2-Year Limited Warranty beginning on the date of delivery. During the first year, both parts and labor are fully covered at no cost. In the second year, all replacement parts remain covered, with only a modest $89 service fee applying if labor is required.

Standard Warranty on Accessories

Titan accessories are covered by a 1-Year Warranty beginning on the date of delivery. This warranty protects against defects in materials or workmanship. Normal wear and tear, misuse, improper installation, use of non-Titan parts, or damage beyond the first year are not covered under this accessory warranty.

100% Satisfaction Guarantee

If you’re not completely satisfied, you have 30 days from delivery to return your product for a refund. (See our Return Policy for full details.)

Filing a Warranty Claim

To file a claim, visit our Service Portal here.

Our support team will respond within 1-2 business days with the resolution.

Damaged on Arrival

If your product arrives damaged, please notify us within 72 hours of delivery. We will arrange a replacement at no cost to you.

Exclusions and Misuse Disclaimer

Accessories or consumables (beyond the standard accessory warranty)
Normal wear and tear
Misuse, neglect, or improper installation
Freezing damage or poor water chemistry
Unauthorized modifications or repairs

Opening or tampering with the chiller unit without our prior authorization will automatically void the warranty.

Any product found to be damaged due to misuse or neglect will not be covered under this warranty.

Warranty Shipping Responsibility

Warranty-related shipping is the responsibility of the customer, provided at a discounted rate to make the process straightforward and affordable. Bringing the product back to us, and receiving it after service, is handled under these shipping arrangements.

 

Shipping Policy

At Titan Wellness, we recognize the importance of a smooth and reliable delivery experience. Every order is carefully inspected prior to shipment from our California-based warehouse to ensure it meets our quality standards. We ship exclusively through trusted third-party carriers to provide dependable nationwide delivery.

Shipping Methods

Orders are shipped using one of the following services, depending on product size, weight, destination, and packaging requirements:

• FedEx Ground – used for most non-freight items
• FedEx Freight – used for large, heavy, or palletized items, including acrylic tubs
• FedEx 2Day – expedited delivery option available for an additional charge
• FedEx Priority Overnight – next-business-day delivery option available for an additional charge

Expedited shipping rates vary based on item size, weight, and destination. When available, expedited shipping costs are calculated and displayed at checkout. Carrier selection is determined solely by Titan Wellness.

Delivery Method

All shipments are delivered via curbside delivery unless otherwise stated in writing.

• Deliveries are made to the curb or driveway
• Carriers will not enter the residence or business
• Assembly, setup, and removal of packaging materials are not included

Customers are responsible for moving the product from the delivery location to its final placement.

Free Shipping Policy

Free shipping is available on most Titan Cold Plunge orders within the continental United States.

Titan Wellness reserves the right to adjust shipping methods or apply additional shipping charges if required by carrier limitations, access restrictions, or delivery conditions. Customers will be notified if any additional fees apply prior to shipment.

Exclusions

Orders totaling $99 or less are not eligible for free shipping and are subject to a flat $12.99 shipping fee.

Estimated Delivery Time

FedEx Ground

Expected delivery: 2–5 business days

FedEx Freight

Expected delivery: 2–8 business days

Delivery estimates begin once the order has been placed and are based on carrier averages. Delivery dates are not guaranteed. Expedited services reflect carrier transit times only and do not guarantee delivery by a specific date or time.

Tracking & Transit Delays

Orders typically ship within 1 business day unless otherwise stated (such as pre-orders). Tracking information is provided once the order has shipped.

Transit times are controlled entirely by third-party carriers. Delays caused by shipping carriers, weather conditions, operational disruptions, holidays, or other circumstances outside of Titan Wellness’s control are not our responsibility and do not constitute grounds for order cancellation, refunds, chargebacks, or unilateral payment disputes.

Winter Weather Advisory

During winter months or severe weather conditions, deliveries may be delayed for safety reasons. Titan Wellness is not responsible for weather-related transit delays. Customers are encouraged to monitor tracking updates for the most accurate delivery status.

Failed, Refused, or Returned Deliveries

If a delivery fails due to an incorrect address, refusal of delivery, lack of availability to receive the shipment, or failure to retrieve a freight delivery appointment, the order will be returned to Titan Wellness at the customer’s expense.

Return shipping costs, re-delivery fees, storage charges, and carrier penalties will be deducted from any applicable refund.

Items Marked as Delivered

Orders marked as delivered by the carrier are considered fulfilled. Titan Wellness does not issue refunds or replacements for items confirmed as delivered.

Customers are responsible for providing a secure delivery location. Any disputes regarding delivery confirmation must be addressed directly with the shipping carrier.

Final Notice

Titan Wellness does not guarantee delivery dates. Delivery occurring after an estimated timeframe does not constitute a breach of contract, service failure, or justification for cancellation, refund, or chargeback.

Customer Support

Thank you for choosing Titan Wellness. If you have questions regarding shipping methods, delivery expectations, or your specific location, our customer support team is available to assist you with professional and timely service.